FAQs
At Landmark Measurement Solutions, we know that investing in high-precision metrology comes with important questions.
This FAQ is designed to give you clear, practical answers about our equipment, services, and support—how we work, what we offer, and how we help ensure your measurement systems deliver long-term value.
How accurate are your metrology systems?
Our systems offer sub-micron to nanometer-level accuracy, making them suitable for even the most demanding applications in:
- Semiconductor fabrication
- Optical lens manufacturing
- Aerospace and defense components
- Advanced R&D and materials science
Accuracy can vary based on configuration, environmental conditions, and specific application requirements.
Can you calibrate and recertify existing equipment?
Yes. We provide full metrology equipment calibration and recertification services, including documentation for:
- ISO and quality system compliance
- Internal audits and process validation
- Regulatory requirements
- Quality assurance programs
Regular calibration is essential for maintaining reliable and repeatable measurement results.
Do you provide custom software and automation?
Yes. We design and develop custom metrology software solutions to meet unique customer requirements. Custom solutions can include:
- Automated measurement routines
- Customized data reports
- Integration with manufacturing systems
- Enhanced analytics and process monitoring
This ensures your system is tailored to your exact production or research needs.
Do you offer service contracts for metrology equipment?
Yes. Landmark Measurement Solutions offers flexible annual service contracts that can be customized based on your needs. These programs can include:
- Preventative maintenance
- On-site service visits
- Remote technical support
- Software upgrades
- Calibration and recertification
- Priority response times
- Spare parts coverage
Service contracts help extend equipment life, improve accuracy, and reduce unexpected downtime.
How do I request service or a quote?
You can get started by:
- Requesting a quote via email
- Calling our support line at 585-678-1002
- Complete our online request for information form
Our team will review your application and recommend the best solution for your needs.
Do you offer on-site and remote support?
Yes. We offer both on-site field service and remote technical support, depending on the nature of the request. Many software and diagnostic issues can be resolved remotely, helping minimize downtime and travel costs.